Virtual Brew©

Cancellation Policy

1. Booking and Payment: All coaching sessions must be booked in advance through our online booking system or by contacting us directly. Full payment is required at the time of booking to secure your session. Accepted payment methods will be detailed on the booking platform. 2. Rescheduling and Cancellations: Rescheduling requests must be made at least 48 hours prior to your scheduled session to avoid any fees. Cancellations made with less than 48 hours' notice will incur a fee of 50% of the session cost. If you fail to attend a session without prior notice, the full session fee will be charged. We reserve the right to reschedule or cancel sessions due to unforeseen circumstances. In such cases, we will provide as much notice as possible and offer alternative dates or a full refund. 3. Session Format: Sessions are conducted online via a secure video conferencing platform. Details and links will be provided upon booking confirmation. It is the client’s responsibility to ensure they have a stable internet connection and a suitable device for the session. 4. Confidentiality: All sessions are confidential. We will not share any information discussed during sessions without your written consent, except as required by law (e.g., if there is a risk of harm to yourself or others). Please ensure you are in a private, distraction-free environment to maintain confidentiality during your session. 5. Client Responsibility: You agree to attend sessions on time. If you are late, the session will still end at the scheduled time, and no additional time will be provided. You understand that coaching is a collaborative process, and your commitment to actively participate is essential for achieving desired outcomes. 6. Suitability for Coaching: Mental Fitness Coaching is not a substitute for therapy or medical treatment. If you are experiencing severe mental health concerns, please seek help from a licensed mental health professional. We reserve the right to refer you to an appropriate professional if we determine that coaching is not suitable for your needs. 7. Refund Policy: Refunds are not available for completed sessions. If you are unsatisfied with a session, please contact us directly, and we will work to address your concerns. 8. Changes to Policy: We reserve the right to update this policy as needed. Clients will be informed of any changes prior to their next scheduled session. 9. Agreement: By booking a session, you agree to the terms outlined in this policy.

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